Borders College

Making a Complaint

Borders College is committed to providing high quality customer services.

We value complaints and use the information they provide because they help us to improve the services we deliver to you.

If something has gone wrong or if you are dissatisfied about our service, we want you to tell us about it. This fact sheet tells you about the College’s complaints procedure and what you can do if you have a complaint. It also tells you about our service standards and what you can expect from us.

Full details of the College’s complaints policy and complaints handling procedure are available from the website at

How Do I Make a Complaint? Click here to download our information leaflet.

  • Complaints Handling Report To view the our Complaints Handling Report please click on this link.