Borders College

Kathryn tells us about being a Modern Apprentice

  • Name:   Kathryn Wallace            
  • Course: Level 2 Customer Service Modern Apprenticeship        
  • Employer: Scottish Borders Council


What were you doing prior to your Modern Apprenticeship?
Before the course I had just left university and was working in the Co-op.

How did you hear about the Modern Apprenticeship?
I heard through family and looked online.

What did you learn?
I found the experience useful as I learnt a lot about all the jobs Scottish Borders Council carry out and also gained valuable customer services skills which I will be able to use in future jobs.

What would you say are the benefits to doing a Modern Apprenticeship?
Being trained to do a job whilst gaining customer service skills which were very relevant to the job and being paid at the same time.

What support did you receive during your Modern Apprenticeship?
From your employer?
I was given study time through the week, my supervisors and colleagues were always happy to help with any queries I had and any witness statements I needed. They also made sure I was happy in my workplace by checking how I was at my 1-2-1 meetings.

From Borders College?
My Assessor, Susan, helped me all the way through my Modern Apprenticeship and was always there to help with any questions I had with the modules and always gave me guidance going through the modules. She also gave me feedback at 12 week reviews and after any observations.

Were there any highlights during your Modern Apprenticeship?
Getting a Customer Services Advisor position at the Council at end of my Modern Apprenticeship and also making friends with colleagues.

What do you see yourself doing in 5 years’ time?
At the moment I am happy working here at the Council and I’m not sure what I would like to do long term but I know that having this qualification should benefit me with whatever I decide to do.

Borders College supporting #ScotAppWeek17

Published: Fri 10th Mar, 2017