Borders College

Scottish Borders Council and Modern Apprentices

Borders College supporting #ScotAppWeek17

Scottish Borders Council were the first organisation in this region to employ Customer Service Modern Apprentices and with a combination of support and training from SBC and completing their SVQ Level 2 in Customer Service delivered by Borders College, three Modern Apprentices have now successfully completed their Level 2 Customer Service Modern Apprenticeships within the organisation.  



Carol Anderson, Locality Team Leader for Customer Services and Neighbourhood Services based in Hawick mentored Modern Apprentice, Kathryn Wallace who after completing her Modern Apprenticeship is now working full-time as a Customer Service Advisor at the Galashiels office.

Carol was asked what made her decide to employ a Modern Apprentice “I felt that it would be good to employ a modern apprentice as I feel young people need a chance to get the experience and qualifications necessary for them to gain employment and they bring many benefits to the organisation.  One of the main benefits of the Apprenticeship Programme is that it provides skilled workers that we need going forward. 

Both of our MA’s have gone on to secure temporary positions within my Department.  I also feel the Modern Apprentices bring fresh, new ideas which can help improve the way we work and they make a valuable contribution to the business during their training period.  Another one of the benefits is the fact they are learning in the workplace which cuts down on the time they are out the office attending college etc.  I would certainly employ more Modern Apprentices in the future and would recommend this type of employment to other organisations.”

Former apprentice Kathryn was asked what made her choose a Modern Apprenticeship.  She replied “I had recently left University and was working in the Co-op and a family member highlighted the opportunity at Scottish Borders Council; I looked online and decided to apply”.

Would she recommend this way of training to others “I enjoyed training to do a job whilst gaining customer service skills which are very relevant to the job and I have now secured a full-time job as a Customer Services Advisor at Scottish Borders Council.”  When asked what her long term goals were Kathryn answered “I am happy working at the Council, I’m not sure what I would like to do long term but I know that having this qualification should benefit me with whatever I decide to do”.

Published: Wed 8th Mar, 2017