Borders College

Success for region’s first Customer Service Modern Apprentices

Borders College supporting #ScotAppWeek17

The very first Customer Service Modern Apprentices in the Scottish Borders, Kathryn Wallace, Michael Scott and Rachel Graham, have all successfully completed their Level 2 Modern Apprenticeships (MAs) at Scottish Borders Council (SBC).

Both Michael (from Earlston) and Kathryn (from Hawick) have since secured employment as full-time Customer Service Advisors with SBC in Galashiels. Meanwhile, Rachel (also from Hawick) has just completed her Modern Apprenticeship ahead of schedule and is still considering the options that may be available to her in the future.

“I enjoyed being an Apprentice,” said Kathryn. “Being trained to do a job whilst gaining customer service skills which are very relevant to the job and being paid at the same time is a good combination.”

The Modern Apprenticeship took up to 12 months to complete, combining on-the-job learning with off-the-job development of skills and knowledge which met their specific workplace needs, whilst at the same time providing Rachel, Kathryn and Michael with a recognised qualification.

“I was given study time through the week and my supervisors and colleagues were always happy to help with any queries I had,” said Kathryn.

The qualification has been designed and is jointly awarded by SQA (Scottish Qualifications Authority) and Skills CFA, the Sector Skills Council to ensure relevance. Funding from Skills Development Scotland can also be accessed to help with training costs.

“Rachel, Kathryn and Michael were great candidates to work with and I’m delighted that Kathryn and Michael have secured full-time jobs within the Scottish Borders Council,” comments Susan Mason, Assessor within the Business Development Unit at Borders College (which has recently re-located to the Centre for Business Development in Hawick) who guided and supported them through the process.

Clair Hepburn, SBC’s Chief Officer Human Resources, added: “The Council’s Modern Apprenticeship programme is proving highly successful with 68 young people having taken up a wide range of opportunities throughout the organisation since June 2014. Rachel, Kathryn and Michael provide an excellent example of what is being achieved and my congratulations go to each of them on their individual successes. I am sure Kathryn and Michael will prove to be a significant asset to the Council in their new roles and I wish Rachel every success with her next steps.”

To find out more about Modern Apprenticeships visit the Business Development Unit page on the Borders College website www.borderscollege.ac.uk/business-and-employers/business-development-unit-bdu or telephone 01450 361030 today.

Published: Thu 9th Mar, 2017