Catering and Customer Service SCQF Level 4


21 Aug 2023


14 Jun 2024

This course is for people who would like to develop skills in catering and customer service. There will be a mix of practical and classroom based learning and also an opportunity to engage in a work placement experience.

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NPA Professioanl Cookery- Level 4 NPA Customer Care - Level 4


Full-time 36 week course, 3 days a week with a mix of on-campus and online learning. Student will also have the opportunity to attend a wokplace experience.


Scottish Borders Campus

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Entry requirements

There are no formal entry requirements but a keen interest and understanding of the hospitality industry would be advantageous

Progression opportunities

Hospitality Level 5

Career Prospects

Employment in the hospitality and customer service sector

Course Content

Students will complete and NPA in Professional Cookery and an NPA in Customer Service. NPA Cookery includes Food Preparation Techniques, Food Hygiene, Cookery Processes and Craft Baking. NPA Customer Service includes Communication Skills for Customer Service, Social Media for Customer Service and Customer Service: Product and Service Requirements. Developing Essential Skills and use of My world of Work will help students to build up career managements skills


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01896 66 26 00