World Host: The Principles of Customer Service

This course provides a Gold Standard in training for anyone wishing to work in business that relies on day-to-day interaction with customers. At the end of the course, participants will have an understanding of the importance of having excellent customer service skills, be able to describe and demonstrate the necessary skills to make communications effective. The skills and techniques learnt on the course are the principles of service professionalism.

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Successful candidates will be awarded with a certificate and pin badge in Worldhost training accredited by People 1st.


One-day course including multiple-choice test. This course is delivered across the Scottish Borders, Edinburgh and Lothians. We can also deliver this on your premises subject to a minimum number of candidates.


Scottish Borders, Edinburgh

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Entry requirements

No formal entry requirements




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01896 66 26 00