Your Role in Providing a Safe Customer Experience
This two day course is designed to equip individuals with the following:The importance of Customer Service Understanding the customer needs Effective communication and listening skills Individual commitment to excellent customer service Prepare volunteers and venues for spectator events Maintain stewarding in designated areas Deal with spectator problems and emergencies Deal with accidents How to deal with conflict
Qualifications
On successful completion of this two day course, candidates will receive certification from People 1st and Borders College
Delivery
9am -5pm both days. Various venues throughout the Scottish Borders
Location
Scottish Borders, Edinburgh
Questions?
Get in touch for further information, we’re here to help.
08700 50 51 52