Your Role in Providing a Safe Customer Experience

This two day course is designed to equip individuals with the following:The importance of Customer Service Understanding the customer needs Effective communication and listening skills Individual commitment to excellent customer service Prepare volunteers and venues for spectator events Maintain stewarding in designated areas Deal with spectator problems and emergencies Deal with accidents How to deal with conflict

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On successful completion of this two day course, candidates will receive certification from People 1st and Borders College


9am -5pm both days. Various venues throughout the Scottish Borders


Scottish Borders, Edinburgh

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01896 66 26 00