Customer Service SCQF Level 5

SVQs are Scottish Vocational Qualifications. The SVQs in Customer Services are work-based qualifications that can be achieved at 2 different levels to suit various job rolesWhy Choose Borders College? We offer great support and have excellent candidate success levels. We consistently receive positive feedback about our quality from candidates, employers and SQA

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The course comprises 2 mandatory units and 5 optional units. The units cover the following areas: Customer Service Foundations, Impression and Image, Delivery, Handling Problems, Development and Improvement. Candidates can opt for either an e-portfolio or a paper version


Where do they take place? At your workplace - your Borders College Assessor will guide you every step of the way, visiting regularly and providing personalised tutoring and support. College premises in Borders & Edinburgh and other venues are often used for meeting up, or to access computer and library facilitiesWhen are the start dates? All year round! We work with people individually, so start dates are negotiable. Depending upon the level, courses last from 9 - 12 months


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Entry requirements

Candidates must be employed and working in a suitable environment to be able to provide evidence of their competence in the workplace


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