Modern Apprenticeship in Customer Service at SCQF Level 5
Designed for candidates who are currently employed in a customer service role such as a customer service assistant, sales advisor or helpdesk operative. The Modern Apprenticeship in Customer Service is a great way to gain a recognised qualification while working and earning.
Qualifications
Upon successful completion of this award, candidates will achieve a Modern Apprenticeship certificate which incorporates the following:
- SVQ in Customer Service at SCQF Level 5
- Core Skills at SCQF Level 4
Delivery
Our Modern Apprenticeships are delivered online through an e-portfolio system. Your assessor will have regular meetings with you to guide you through the creation of your portfolio which will allow you to demonstrate your competence in the workplace. Assessors can also carry out observations on site.
You will also be able to visit Borders College campuses to study and access library services.
Candidates will have 7-8 months to complete their qualification. We work with people individually therefore start dates are negotiable.
Location
Entry requirements
Candidates must be employed and working in a suitable environment to be able to provide evidence of their competence in the workplace.
Progression opportunities
Candidates can progress to a higher-level Modern Apprenticeship, higher education in college or university or undertake a relevant short course to further develop in their career. Please contact the Department of Enterprise and Business Innovation on 01450 361030 or enquire using the link above to find out more about what's available.
Course Content
This course comprises of 2 mandatory units and 5 optional units.
The mandatory units cover the following areas:
- Communicate in a customer service environment
- Deliver customer service within the rules
Optional units can cover a range of subjects based on the setting that the candidate works in and their responsibilities.
Questions?
Get in touch for further information, we’re here to help.
01896 66 26 00