Work Ready Customer Service and Employability

Upon successful completion, learners will receive recognition of their participation and achievement, demonstrating their employability and customer service skills development.

This programme is delivered over 8 weeks, combining classroom-based learning, practical activities, customer service simulations, employer engagement sessions and individual employability support.
Learners will receive approximately 45 hours of supported learning, including workshops, practical customer service activities and one-to-one guidance.

Scottish Borders Campus, Galashiels
Some activities may involve practical learning within Borders College commercial learning environments.

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There are no formal qualification requirements for entry.
This course is suitable for individuals who are:

• Unemployed or seeking employment.
• Looking to develop confidence and workplace skills.
• Interested in customer service careers.
• Returning to the labour market after a break.
• Seeking progression into employment, training, apprenticeships or volunteering opportunities.
  

Applications will be considered on an individual basis to ensure the programme is suitable for learner aspirations and support needs.

Successful completion of this programme can support progression to:

• Employment in customer-facing roles.
• Modern Apprenticeships.
• Further employability programmes.
• Hospitality, Business or Customer Service qualifications.
• Volunteering and work experience opportunities.
• Further Education programmes at Borders College.
  

Learners will receive progression support and guidance throughout the programme.

All applications will be carefully reviewed by the delivery team to confirm that eligibility criteria and entry requirements are met. Admission to the course is based on these checks and will be at the discretion of the centre.
Successful applicants will be formally enrolled and provided with a confirmed start date to begin their programme. Learners may be invited to discuss their goals, aspirations and support requirements to ensure the course is the right fit and that appropriate support is in place.

Customer service skills are highly valued across a wide range of sectors throughout the Scottish Borders and beyond. Opportunities exist within retail, hospitality, tourism, administration, customer support, healthcare reception services and community-based organisations.
The transferable skills developed during this course, including communication, teamwork, problem-solving and professionalism, are sought after by employers across many industries and provide a strong foundation for future career development.

During the programme, you will develop the essential skills and knowledge required to become work-ready and succeed in customer-facing environments.
Key topics include:

• Building confidence and self-belief.
• Effective communication skills.
• Teamwork and collaboration.
• Delivering excellent customer service.
• Handling enquiries and customer complaints.
• Professional workplace behaviours.
• Problem-solving and decision-making.
• Job searching techniques.
• CV writing and application support.
• Interview preparation and mock interviews.
• Digital employability skills.
• Career planning and progression pathways.
• Employer expectations and workplace culture.

A key feature of the course is practical customer service experience within Borders College's commercial restaurant and coffee shop environments. Learners will gain exposure to real customer-facing situations, developing skills in customer interaction, order taking, point-of-sale procedures, teamwork and delivering positive customer experiences.
Employer guest speakers, industry insights and recruitment-focused activities will help learners understand local employment opportunities and prepare for future success.

Find out more by following this link.

Get in touch for further information, we’re here to help.

01896 66 26 00

enquiries@borderscollege.ac.uk